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A recent survey of 1,500 bank customers revealed that cantonal banks, particularly those in Lucerne and Berne, excel in friendliness, advice, and customer service, scoring 8.6 out of 10. In contrast, UBS and Swissquote received low satisfaction ratings, with Swissquote and Cembra Money Bank being the least favored. Overall, the neo-bank Neon topped the satisfaction rankings, followed closely by several cantonal banks.
Swiss bank customers express general satisfaction, particularly with security (8.2/10) and online banking (8/10). However, many are frustrated by low interest rates (6.4) and high fees (6.9). Neon leads in overall satisfaction (8.3), while UBS ranks lowest for interest rates (6.1) and fees (5.8).
NEO-NEON
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The information provided herein is generated by experimental artificial intelligence and is for informational purposes only.
Swiss Banks Ranked for Friendliness and Customer Satisfaction in New Survey
NEO-NEON
Bank Cler AG
Cembra Money Bank AG
Migros Bank (CH) Fds 65 V
PostFinance Fonds 3
Valiant Holding AG
Zürcher Kantonalbank
Berner Kantonalbank AG
CHE
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20:09 10.06.2025
Swiss Bank Customers Express Dissatisfaction Over Low Interest Rates and High Fees
NEO-NEON
Zürcher Kantonalbank
Luzerner Kantonalbank AG
Berner Kantonalbank AG
Bank Cler AG
Yuh Shan
Valiant Holding AG
Baloise Bank AG
Swissquote GRP Holding S.A.
CHE
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10:10 10.06.2025
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